₊✩‧₊Shop stuffs₊✩‧

When will my order ship?

3-7 days :-) Please also be aware of federal holiday, the post office will be closed by then. For example, if you order Saturday night but Monday is a federal holiday, your order would ship on a Tuesday.

I need help with my order/ I put the wrong address!

Any concerns with your order, please email shop.froginasweater@gmail.com as soon as you can! Specify in the email's subject the issue (i.e) wrong item delivered, address change, need order shipped asap)

I think my order is missing!

If you chose LETTER MAIL SHIPPING on your sticker order, it can take up to 1 week to arrive to you after shipping. This is a cheaper shipping option, however, it does take a while to reach you.
If your order hasn't arrived a month after shipping, please notify us at shop.froginasweater@gmail.com!

What is Letter Mail Shipping/Untracked shipping?

These orders are sent via stamped envelope. Untracked shipping is the default shipping method for most stationery in our shop! If you choose this shipping method, you will receive a shipping notification WITH NO tracking. This is to make our shop more affordable. However, you may choose a tracking number during checkout! If your order hasn't arrived a month after shipping, please notify us at shop.froginasweater@gmail.com!

returns & lost orders

My order is lost what do i do?
For domestic orders, if you haven't received your order after a month, then I will gladly replace it OR refund you :) whichever you prefer.

I want to return my stickers or prints
Unfortunately for artwork, I will not accept returns. If your order is damaged on the other hand, I will replace it or refund you.

I want to return crochet items or apparel, etc
No problem! Please ship back items within 14 days of purchasing. Buyer is responsible for shipping return costs. I will refund your order 1-3 days after you ship it back.

Can I purchase your art or merch else where?

FroginaSweater is currently on Etsy (items are more expensive to accommodate Etsy fees). Please notify me if you see my products or similar products somewhere else!

₊✩‧₊Other FAQ₊✩‧

Do you take commissions?

Yes! c: But please only message me when you are ready to start and have a solid idea of what you'd like. Please email me and have ready your inspiration photos, deadlines/timeline, etc.

Can I get your artwork tattooed??

Yes! c: I dont charge anything or ask for tip. I do ask tho, if you can send me a picture of your finished tattoo! <3

What supplies do you use for sticker making?

I buy most of my supplies from Amazon! Click here to check out my Amazon store front :)
I also buy my die cut stickers from Makestickers.com, Stickerapp.com, or honestly, whatever website has the best deals <3

What do you use to draw?

I primarily use Photoshop and my Wacom Bamboo tablet

What kind of printer do you use?

I print majority of my prints, thank you cards, and business cards with my Canon PIXMA ix6820

How did you start up your snail mail club?

I started my snail mail club/Patreon in 2023! I had somewhat of a following and 2 years of running my shop online before I began a snail mail club! Post consistently about your art or business to gain traction and dont give up c:

Feel free to message me! Be sure to check the FAQ c: