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General FAQ

Where are you located?

FroginaSweater is located in Anaheim, CA! We do not have a physical store.

I need help with my order!
Please email shop.froginasweater@gmail.com and specify in the email's subject the issue (i.e) wrong item, damaged item)

Can I DM you on Instagram or other socials?
As a content creator and small business owner, I get tons and tons of messages/notifications. I will most likely not see it! Please email at shop.froginasweater@gmail.com for questions regarding orders :)

Can I purchase a wholesale order?

Yes of course! Please email shop.froginasweater@gmail.com and title the email "wholesale request." Payment will be through Paypal, Zelle, Venmo, or Squarecash.

Shipping FAQs

When will I receive my order?
After purchasing your order, processing time is 4 to 7 business days. You'll receive a shipping notification and be able to track your package (note UNTRACKED sticker mail does not have tracking number). Most orders are shipped with First Class shipping and can take 3 to 7 business days to arrive. Untracked sticker mail may take 3 days to 2 weeks depending how far away you are from California.

What is untracked shipping?
Untracked shipping is the default shipping method for most stationery in our shop! If you choose this shipping method, you will receive a shipping notification WITH NO tracking. Orders are sent via stamped envelope. This is to make our shop more affordable. However, you may choose a tracking number during checkout! If your order hasn't arrived a month after shipping, please notify us at shop.froginasweater@gmail.com!

returns & lost orders

My order is lost what do i do?
For domestic orders, if you haven't received your order after a month, then I will gladly replace it OR refund you :) whichever you prefer.

I want to return my stickers or prints
Unfortunately for artwork, I will not accept returns. If your order is damaged on the other hand, I will replace it or refund you.

I want to return crochet items or apparel, etc
No problem! Please ship back items within 14 days of purchasing. Buyer is responsible for shipping return costs. I will refund your order 1-3 days after you ship it back.

I put the wrong address!

Don't worry! It takes me at least up to two days to fulfill and ship your order. Just email shop.froginasweater@gmail.com with your name and correct adress and I will take care of it :)

Can I purchase your art or merch else where?

FroginaSweater is currently on Etsy (items are more expensive to accommodate Etsy fees). Please notify me if you see my products or similar products somewhere else!

Feel free to message me!