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General FAQ

Where are you located?

FroginaSweater is located in Anaheim, CA! We do not have a physical store.

What happened to your Etsy?

We've moved from Etsy for many reasons but particularly because we drive our own online traffic through our socials!

I need help with my order!
Please email and specify in the email's subject the issue (i.e) wrong item, damaged item)

Can I purchase a wholesale order?

Yes of course! Please email and title the email "wholesale request." Payment will be through Paypal, Zelle, Venmo, or Squarecash.

Shipping FAQs

When will I receive my order?
After purchasing your order, processing time is 3 days to a week. You'll receive a shipping notification and be able to track your package (note UNTRACKED sticker mail does not have tracking number). Most orders are shipped with First Class shipping and can take 3 days to a week to arrive.

Do sticker orders have a tracking number?
Unfortunately no. Orders with only stickers (excluding bumper stickers) are sent via stamped envelope and do not have a tracking number by default. This is to make our shop more affordable. However, you may choose a tracking number during checkout! If your order hasn't arrived a month after shipping, please notify us!

returns & lost orders

My order is lost what do i do?
For domestic orders, if you haven't received your order after a month, then I will gladly replace it OR refund you :) whichever you prefer.

I want to return my stickers or prints
Unfortunately for artwork, I will not accept returns. If your order is damaged on the other hand, I will replace it or refund you.

I want to return crochet items or apparel, etc
No problem! Please ship back items within 14 days of purchasing. Buyer is responsible for shipping return costs. I will refund your order 1-3 days after you ship it back.

I put the wrong address!

Don't worry! It takes me at least up to two days to fulfill and ship your order. Just email with your name and correct adress and I will take care of it :)

Sticker Orders & Packaging

Sticker orders are delivered in glassine bags. Depending how large your order is, they will be either in a pink envelope or a white flat mailer :)

Can I purchase your art or merch else where?

FroginaSweater used to be on Etsy, but not anymore! This website and Ko-Fi are the only sites I sell things so please notify me if you see my products or similar products somewhere else!

Feel free to message me!